Support Engineer L2

40000 грн.

Вакансия от 12.08.2020 22:56

Компания: Nakivo

Телефон: (050) 82-48-087

Город: Киев

Вид занятости: любой

NAKIVO is one of the fastest-growing virtualization and cloud backup software companies in the industry. Over 10,000 companies across EMEA, Asia and the Americas use NAKIVO software to protect their VMware vSphere, Microsoft Hyper-V, Nutanix AHV and AWS EC2 environments. NAKIVO's product provides a unique set of cost saving features.Now we are searching for a Support Engineer
The candidate will be responsible for providing technical support to customers and internal users. Candidate should be ready to investigate/configure and fix issues related not only to NAKIVO products but also to network infrastructure, storage systems, hypervisors, etc.
Responsibilities:
Dealing with incoming incidents via email, over the phone and online meetings (G2M, Team viewer
Configuring product in customer's environment, describing product requirements and features
Troubleshooting Network Connectivity, Operating System and Application issues
Investigating product issues, report the bugs to Development team
Providing custom builds with the fixes
Helping Sales team with technical questions during meetings, conducting the pre-sales support
Work on shifts 10:00 -18:30; 17:30-02:00 - 5 days a week or 4 days a week with one weekend shift.(company pays for office - home taxi trips on the night shifts).
Requirements:
Experience with one of the virtualization platforms (VMware, Hyper-V, EC2)
2+ years of working experience
Strong knowledge of Linux and Windows administration
Upper intermediate English
Outstanding communication and interpersonal skills
University degree in the field of computer science /information technologies
Preferences:
Experience with -AD -Microsoft Exchange -Microsoft SQL -Oracle DB -AWS
We offer:
Work in US company.
Interesting tasks.
Competitive salary.
Professional growth.
Friendly team.
Health insurance.
You can learn more about our company here: http://www.nakivo.com