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Support Engineer L2

40000 грн.


Вакансия от 12.08.2020 22:56

Компания: Nakivo

Телефон: (050) 82-48-087

Город: Киев

Вид занятости: любой

NAKIVO is one of the fastest-growing virtualization and cloud backup software companies in the industry. Over 10,000 companies across EMEA, Asia and the Americas use NAKIVO software to protect their VMware vSphere, Microsoft Hyper-V, Nutanix AHV and AWS EC2 environments. NAKIVO's product provides a unique set of cost saving features.Now we are searching for a Support Engineer

The candidate will be responsible for providing technical support to customers and internal users. Candidate should be ready to investigate/configure and fix issues related not only to NAKIVO products but also to network infrastructure, storage systems, hypervisors, etc.


  • Dealing with incoming incidents via email, over the phone and online meetings (G2M, Team viewer
  • Configuring product in customer's environment, describing product requirements and features
  • Troubleshooting Network Connectivity, Operating System and Application issues
  • Investigating product issues, report the bugs to Development team
  • Providing custom builds with the fixes
  • Helping Sales team with technical questions during meetings, conducting the pre-sales support
  • Work on shifts 10:00 -18:30; 17:30-02:00 - 5 days a week or 4 days a week with one weekend shift.(company pays for office - home taxi trips on the night shifts).


  • Experience with one of the virtualization platforms (VMware, Hyper-V, EC2)
  • 2+ years of working experience
  • Strong knowledge of Linux and Windows administration
  • Upper intermediate English
  • Outstanding communication and interpersonal skills
  • University degree in the field of computer science /information technologies


  • Experience with -AD -Microsoft Exchange -Microsoft SQL -Oracle DB -AWS

We offer:

  • Work in US company.
  • Interesting tasks.
  • Competitive salary.
  • Professional growth.
  • Friendly team.
  • Health insurance.

You can learn more about our company here: http://www.nakivo.com

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